Security administrators must avoid downloading .bat or .exe files from unofficial forums or third-party file-sharing sites. Downloading a modified version of resetpass.bat from an unverified source introduces severe security risks, including: Malicious payloads and ransomware injections. Credential harvesting tools.
If you need the legacy tool, it must be requested directly from Broadcom Support
Close the command prompt and ensure you select Run as Administrator when reopening it. To help prevent future lockouts, Share public link
link on the SEPM logon screen. This triggers an email containing a temporary password. SMTP Troubleshooting: Security administrators must avoid downloading
In newer versions of SEPM (like version 14.x), Symantec officially recommends using the link on the login screen, which sends a temporary password to the administrator's email. If this link is missing or non-functional, the resetpass.bat tool may still exist in your \Tools folder or can be obtained by contacting Broadcom Support . Functionality Review
“If you cannot recover your administrator password with the ‘Forgot your password?’ functionality, Symantec cannot assist with the recovery of your password. You must reconfigure the Symantec Endpoint Protection Manager and database without a database backup.”
The recommended method for resetting a forgotten administrator password uses the built-in "Forgot your password?" functionality available in the SEPM console logon screen. This method is applicable for administrator accounts that authenticate through Symantec Management Server authentication, but not for those using RSA SecurID or directory authentication. If you need the legacy tool, it must
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C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
By default, SEPM 14 installs its administrative tools in the native installation directory. Run the following command to switch to the correct folder: SMTP Troubleshooting: In newer versions of SEPM (like
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools Starting with newer versions like
On the server running SEPM, open Windows Explorer and navigate to the tools directory. The default path is:
The console will immediately prompt you to create a new, strong password.