The DVR model number (found on the silver sticker underneath or behind the unit). The MAC address (if available on the sticker).
If you'd like to narrow down the best solution for your system, let me know: What is the exact of your Provision DVR?
Download the official mobile app or install the IP Tool software on a local PC connected to the same network.
If your DVR is connected to the internet and paired with the mobile application on your smartphone, you can use the app to generate a dynamic master reset code. Step 1: Open the App
Method 2: Dynamic Password Generator (For Older or Unregistered Systems) how do i reset my provision dvr password
To reset your Provision-ISR DVR password, use the button on the login screen to access the recovery wizard . The specific method available depends on your device's firmware and whether you previously set up recovery options. Recovery Methods
Look for a or Reset button within the software configuration panel.
Look at the top or bottom corner of your DVR screen. Note the exact date and time displayed by the system (even if it is incorrect).
While holding the bridge, plug the power cable back into the DVR. The DVR model number (found on the silver
Look for a small, recessed button, often labeled Reset , on the back or bottom panel. Use a paperclip to press and hold it for 10–30 seconds until the unit beeps or restarts.
Modern Provision DVRs linked to a cloud account allow resets via a QR code and your smartphone.
Once you have successfully regained access to your Provision DVR, take these immediate steps to ensure you never get locked out again:
If you didn't set up an email or forgot your security answers, you must use a generated by support. Download the official mobile app or install the
This clears all settings (network, recording schedules, users) but not recorded video.
For newer models, you must contact your local Provision distributor or installer. Provide them with the exact date, time, and the serial number shown on your screen. They will generate a secure, one-time 6-digit or 8-digit Super Password for that specific day.
Method 3: Physical Factory Reset (SH8100A-21 and similar models)